General Manager, Retail Operations & Food Hall - Miami

Company: Brightline Trains
Location: Miami
Posted on: March 1, 2025

Job Description:

General Manager, Retail Operations & Food Hall - MiamiJob Category: Guest ExperienceRequisition Number: GENER002807Posted: January 29, 2025Employment Type: Full-TimeLocation: BL - Miami Station - FL - Miami - BLDescriptionCompanyAt Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.Your PurposeBased in and around our Miami Central Station, the General Manager, Retail Operations & Food Hall will oversee all retail operations for the DCRE as well as lead the re-opening and day-to-day operations of Central Fare to deliver exceptional guest experiences, oversee concessions and team performance, and ensure a first-class food and beverage experience that matches Brightline's brand standards.Your Role

• Central Fare Food Hall Management: Assists in attracting and signing new concessionaires; develops rapport with tenants; facilitates centralized services including POS systems, cleaning, maintenance, and security; develops operating plans; coordinates marketing efforts.
• Retail / Tenant Relationship Management: Responsible for overall retail operations and property management; oversees maintenance of common areas; ensures timely financial obligations of tenants; manages retail budget.
• Guest Experience: Anticipate and accommodate guest needs; uphold service standards; monitor guest feedback.
• Operational Excellence: Implement operating standards and procedures; oversee daily operations; manage inventory levels.
• Financial Management: Develop and manage budgets; monitor P&L; ensure accurate financial reporting.
• People Management: Recruit, train, and evaluate team members; drive team development; ensure compliance with labor regulations.
• Health, Safety, and Compliance: Enforce compliance with health, safety, and sanitation regulations; address grievances professionally.
• Vendor and Partnership Management: Evaluate concession partners; develop relationships with vendors; manage guest feedback platforms.
• Business Development and Strategy: Develop strategies for events and marketing initiatives; monitor market trends; ensure brand consistency.Your Qualifications:
  • Bachelor's degree in business, Hospitality Management, or related field (Master's preferred).
  • 7-10 years of experience in hospitality, F&B, or entertainment industry.
  • Experience in internationally recognized venues or global hospitality brands.
  • Proven ability to curate exceptional guest experiences.
  • Commercially astute with experience managing P&L.
  • Knowledge of Florida labor laws and health regulations.
  • Proficiency in MS Office and POS systems.
  • Strong leadership abilities; experience with diverse teams.
  • Excellent communication skills; fluency in English is essential, Spanish proficiency is a plus.Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline offers a competitive compensation and benefits package.Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities.
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Keywords: Brightline Trains, Miami , General Manager, Retail Operations & Food Hall - Miami, Executive , Miami, Florida