Call Center Manager

Company: MD Exam Inc.
Location: Miami
Posted on: April 1, 2025

Job Description:

We're looking for a Call Center Manager who knows their way around a dialer like Vicidial and isn't afraid to get their hands dirty to keep things running smoothly. If you've got a background in sales or customer service, and you've been in the trenches as a supervisor in a call center, this could be your gig.We're a medical services company, but don't expect us to be all corporate and buttoned-up - we're about results, hustle, and real talk. We need someone who can manage a team, write killer call scripts, and keep the energy high on every shift.What You'll Do:

• Lead, inspire, and manage a team of badass agents
• Optimize and manage Vicidial like a pro
• Write and refine call scripts to boost sales and keep calls flowing
• Keep the grind going even when things get tough - no clock-watchers here
• Jump into the action when needed - you're not just a manager, you're part of the squadWhat You Bring:
• Experience managing a call center team (sales or customer service background is a plus)
• Hands-on experience with Vicidial (you know it inside and out)
• Ability to motivate and coach your team to hit goals
• Strong communication skills and a knack for writing scripts that convert
• The drive to hustle, grind, and keep things moving in a fast-paced environmentWhat We Offer:
• Competitive pay (we know your hustle deserves it)
• Chill environment (no suit-and-tie required)
• Opportunities for growth - we love promoting from within
• The chance to make an impact and be part of a team that actually has fun while working hardIf you're ready to lead with hustle and take our call center to the next level, we want to hear from you!Apply now and let's talk!
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Keywords: MD Exam Inc., Miami , Call Center Manager, Executive , Miami, Florida