Market General Manager

Company: LSG Sky Chefs
Location: Miami
Posted on: April 7, 2025

Job Description:

Job Title: Market General Manager
Job Location: Miami-USA-33142
Work Location Type: On-Site
About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement The Market General Manager is responsible for leading and executing LSG Sky Chefs' strategic initiatives within the assigned market. With full profit and loss accountability, this role oversees all operational, financial, and customer service activities to ensure optimal performance and growth. The Market General Manager plays a key role in delivering exceptional quality standards while driving operational efficiency and innovation. Working closely with regional functional leaders, they ensure alignment with global frameworks, enhance market competitiveness, and provide transparent reporting to regional leadership. The role is critical in ensuring the seamless execution of our strategy, enhancing customer satisfaction, and maintaining the highest operational standards within the market. Main Accountabilities Business Strategy, Policies and Tools

• Contribute to the definition of the CSC/regional strategy
• Develop and execute the implementation of the CSC strategy
• Ensure compliance with the policies provided by regions and Corporate Managing Business
  • Ensure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
  • Derives and implements the market's strategy from the regional strategy and defines local priorities and targets in alignment with the functional leaders
  • Responsibility for the profit & loss of the market and accountability for delivered quality & compliance with safety, health, environmental and global operations quality guidelines as well as local regulations and customer requirements
  • Ensure optimal deployment of human, technical, financial and material resources
  • Ensure that the operations are managed and controlled efficiently in line with the company's framework and leads the operations to achieve the budget targets in coordination with the regional functional leaders (esp. Finance, HR, Sales).
  • Responsible for the long-term business development of the market in alignment with the regional functional leaders (esp. Sales)
  • Defines requirements of the segment in terms of IT, infrastructure, supply chain, and provides proactive feedback towards functional leaders for all other processes
  • Initiate and control continuous optimization of processes
  • Ensure the compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements
  • Ensure clear communication and close co-operation with all relevant internal and external interfaces
  • Participates to the development of the regional strategy and executes key strategic initiatives Leadership
    • Ensure that the area of responsibility is properly organized, staffed and directed
    • Guide, motivate and develop the subordinate employees within the Human Resources Policy
    • Participates in coaching, as well as additional career development activities to enhance the effectiveness and potential of the team
    • Make the company's values and management principles live in the department(s)
    • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
    • Where applicable: ensure the procurement/purchase of all materials and services needed at the CSC in line with the company's standards
      Knowledge, Skills and Experience
      • Bachelor's degree or equivalent experience required
      • At least ten years of relevant management/operations experience required
      • Industry experience in manufacturing strongly preferred, Food Manufacturing or Airline Catering a plus
      • Working knowledge of lean manufacturing
      • Excellent communication skills both verbal and written
      • Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
      • Experience in managing multiple departments and locations
      • Proven communication and negotiation skills
      • Solid experience in leading international teams and Change Management
      • Successful record in stretching to exceed Corporate expectations
      • Polished presentation and interpersonal skills
      • Good knowledge of Microsoft Office and Windows-based computer applications LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Keywords: LSG Sky Chefs, Miami , Market General Manager, Executive , Miami, Florida