Customer Service Advocate II
Company: VirtualVocations
Location: Miami
Posted on: February 1, 2025
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Job Description:
A company is looking for a Customer Service Advocate II-
Outbound.
Key Responsibilities
Assess and research routine inquiries from members and providers to
determine causes and initiate corrective actions
Mitigate and prevent complaints from escalating by resolving issues
during the initial contact
Document all communications and maintain performance standards
based on established contact center metrics
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required in addition to
work experience
Experience in a contact center environment is preferred
Continuous learning and on-the-job training may be necessary
Keywords: VirtualVocations, Miami , Customer Service Advocate II, Hospitality & Tourism , Miami, Florida
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