Helpdesk

Company: INSPYR Solutions
Location: Miami
Posted on: March 8, 2025

Job Description:

Title: Helpdesk (Miami HQ)

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Location: Miami, FL
Duration: 6-12 month contract to hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Helpdesk (Miami HQ)

Required Qualifications:

Minimum 3+ years of IT experience.
MDM Experience Meraki MDM or Addigy MDM


Microsoft Intune experience
Experience with OKTA Identity and Access Management (IAM)
Single sign-on (SSO)


Ticketing system experience JIRA preferred
Handling around 30-40 tickets daily, with a 30 minute SLA
Strong background in service desk management, including ticket assignment, delegation, and escalations to other departments



Preferred Qualifications:

Experience with Zscaler
Excellent communication skills, with the ability to effectively collaborate across teams.


Breakdown of Responsibilities:

50% Onboarding and offboarding support
20% General IT support for headquarters
15% Managing MDM and Intune-related tasks
15% Ticket handling and escalation


Our benefits package includes: Comprehensive medical benefits
Competitive pay
401(k) retirement plan
...and much more!


About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Keywords: INSPYR Solutions, Miami , Helpdesk, Other , Miami, Florida