Customer Services Representative - Intake and Eligibility

Company: Mohr Talent
Location: Miami
Posted on: April 5, 2025

Job Description:

Job description
Salary - $15hr

Intake and Eligibility Specialist

Overview: -Under the guidance of the Unit Supervisor, this role is responsible for assessing callers' needs, guiding them through the Medicaid eligibility process, and ensuring timely and supportive service.

Key Responsibilities:

• 
  
• Conduct intake, screening, and eligibility checks for Medicaid-related services.
  
• Assist callers with Medicaid applications, including collecting forms and necessary documents.
  
• Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing.
  
• Track application progress, update records, and provide support throughout the process.
  
• Participate in outreach to increase awareness of Medicaid services and resources.
  
  
  Requirements:
  
  
  • 
    
  • Bachelor's or Associate's degree in human services or related field with 2+ years of experience (or high school diploma/GED with 4+ years of relevant experience).
    
  • Strong communication skills, attention to detail, and the ability to handle sensitive situations.
    
  • Proficiency in Microsoft Office and ability to type 45+ WPM.
    
  • Bilingual (English/Spanish) Require.
    
    
    
    MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com

Keywords: Mohr Talent, Miami , Customer Services Representative - Intake and Eligibility, Other , Miami, Florida