Repair Technician - Service Coordinator
Company: Milwaukee Electric Tool Corporation
Location: Miami
Posted on: March 2, 2025
Job Description:
We are seeking highly motivated and experienced Repair Technicians
at our Factory Service Centers to join our dynamic team! Under the
direction of the Factory Service Center Branch Manager, the Repair
Technicians will be responsible for diagnosing and performing
quality repair and servicing the Milwaukee Tool product line in
accordance with prescribed procedures to ensure proper functioning,
safety and reliability, deliver a high level of customer support
and satisfaction, and drive operational efficiency in the Factory
Service Center. The ideal candidate will possess technical
expertise and a customer-centric approach.Duties and
ResponsibilitiesCulture Alignment:
- Demonstrate Milwaukee Culture expectations to maximize
organizational capacity and contribute to a collaborative,
high-performing team.
- Align with the Factory Service Center Branch Manager's efforts
to train, coach & mentor for continuous improvement in his/her
performance.
- Drive cross-functional engagement with key business partners to
achieve strategic objectives and exceed metrics.Operational
Excellence:
- Perform disassembly of units, diagnosis of operating
difficulty, location, and replacement of worn or defective parts
within expected times and troubleshoot by work instructions.
- Assist in answering alarm calls and take necessary action to
secure company property and goods.
- Execute prescribed maintenance, calibration, certification, and
inspections using parts sheets, specifications, and drawings made.
- Apply problem-solving skills to address issues and provide
timely solutions.
- Set up and perform electrical and mechanical tests to ensure
that the product's repair and/or work performed conforms to
prescribed quality standards and is safe for customers.
- Keep records of parts used and provide data for billing and/or
warranty information.
- Track spare parts inventory and order replacements as needed to
ensure they are readily available for repairs.Customer Service
Excellence:
- Assist in creating ideas to improve end user experience and
loyalty.
- Position self as an knowledgeable and resource for the Field
Sales, Marketing, and Service organizations in supporting and
implementing new product development processes, programs, and
operations.
- Drive resolution for customer and Milwaukee Field Sales
escalations for repairs, warranty guidelines, and program support.
- Act as a liaison between Service branches and our end users.
- Respond to customer inquiries and requests and assist in
performing counter procedures in a timely and professional manner
via phone, email, chat, or in-person interactions.
- Engage with end users to understand product service needs,
provide updates on repair progress, answer questions, and address
concerns.
- Offer instruction and support to end users on proper equipment
usage and basic troubleshooting procedures.
- Maintain proficiency on the current line of products through
training to drive productivity and high-level quality of repair
while engaging in training on new products to expand capabilities
and enhance technical skills.
- Fill and pack orders and repairs for shipment to customers;
prepare shipping documents and determine shipping charges by
prescribed procedures.
- Ensure accurate and timely order fulfillment and maintain end
user records and databases with up-to-date information, including
notes for future reference and analysis.Quality, Safety &
Continuous Improvement
- Report operational irregularities and defective materials for
quality control.
- Recommend areas for improvement and assist in process
enhancements.
- Support initiatives to improve operational efficiency and
effectiveness.
- Help implementation and practice and execute 6S
- Maintain and update required resources, fixtures, and equipment
within the branch to ensure locations follow Milwaukee Service
quality and standards.Education and Experience Requirements
- Requires an education equivalent to a high school diploma or
GED.
- 1-2 years of previous experience in electrical and/or
mechanical repair is preferred.
- 1-3 years of experience in a customer service position is
preferred.
- Proficiency in using various hand and power tools, diagnostic
equipment, and software.
- Ability to lift up to 50 lbs.
- Ability to maneuver heavy material weighing up to 300 lbs.
- Must possess practical business communication skills and the
ability to understand the local branch market.
- Strong analytical and problem-solving abilities are crucial for
diagnosing and repairing equipment issues.
- Excellent interpersonal, communication, and customer service
skills for dealing with end users and customers.
- Adherence to safety protocols and guidelines is paramount to
ensure personal safety and the safety of others.
- Acquire and maintain industry or product-specific
certifications or licenses that may be required.
- Proficiency in English, written and verbal.
- Bilingual (English/Spanish) a plus.
- Must be proficient in computer skills and Microsoft Office
applications.
- Ability to travel up to 10% of the time.
Milwaukee Tool is an equal opportunity employer.
Keywords: Milwaukee Electric Tool Corporation, Miami , Repair Technician - Service Coordinator, Professions , Miami, Florida
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