Customer Account Specialist

Company: 804 Technology
Location: Miami
Posted on: March 15, 2025

Job Description:

Are you seeking your next employment opportunity? 804 Technology is currently assisting a client in Miami, FL with hiring a Contracts Administrator Specialist. This is a direct hire position paying up to $72,000 annually, depending on experience. The job description is listed below and if you are interested, please email resumes for immediate consideration.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Job Description:

Customer Account Specialist:

Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Job Core Responsibilities:
---Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
---Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
---Participate in process improvement initiatives as required with their respective customer base.
---Maintain, execute and train on/to documented Standard Work.

Education Level:

Bachelor's Degree (HIGHLY Preferred) or equivalent experience.

Field of Study/Area of Experience:

---2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
---SAP and SalesForce a PLUS
---Must be computer proficient, especially in Excel




804 Technology is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, disability or national origin.

Keywords: 804 Technology, Miami , Customer Account Specialist, Other , Miami, Florida