General Manager
Company: Ermenegildo Zegna Holditalia S.p.A
Location: Miami
Posted on: March 16, 2025
Job Description:
ABOUT ZEGNAFollowing the path traced by the founder Ermenegildo
over 110 years ago, ZEGNA is now internationally recognized as a
leading global luxury menswear brand. Established as a fabric maker
in the mountains of Piedmont, ZEGNA is part of the Ermenegildo
Zegna Group, which counts more than 6,000 employees. Managed by
Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs,
creates, and distributes luxury ready-to-wear and accessories under
both the ZEGNA and Thom Browne brands to over 500 stores. The Group
also operates TOM FORD FASHION through a long-term license
agreement with The Est--e Lauder Companies Inc. to over 100 stores.
As of 30th September 2023, ZEGNA has 403 stores of which 242 are
directly operated. The brand remains committed to leveraging its
rich heritage to build a better present and future.YOUR
OPPORTUNITYAs a General Manager for ZEGNA, you will aid in
transforming a customer's store visit into a memorable luxury
shopping experience. The General Manager will be part of a dynamic,
constantly changing environment, providing you with opportunities
to seek and delight customers through leading a team of highly
motivated and talented retail professionals. The ideal candidate
will have thorough management experience with a proven record of
coaching and developing talent, managing a multi-faceted operation,
and consistently taking action to improve service levels.Reporting
directly to the Regional Director, you will maximize sales through
retail operational excellence and support to the overall store
visual and image. As the General Manager you will be the ambassador
to our clients for the company image and style focusing on the key
areas outlined below.HOW YOU WILL CONTRIBUTEBusiness
Development
- Maximize store sales and revenue utilizing all available data,
knowledge of the business and marketplace to consistently seek new
opportunities to improve core business
- Propose in-store events to generate business; actively
participating in the community to drive external sales
generation
- Participate in active benchmarking of competitor business and
brand activitiesClient Relationships and Customer Service
- Act as a role model, coaching Style Advisors in developing long
lasting relationships with clients
- Attract, create, and maintain loyal ZEGNA customers at every
opportunity, managing client relationships and building solid
relationships with VIP clientele
- Analyze and utilize CRM data, setting the direction of the
sales team in developing business plans and relationship
activitiesProduct
- Develop an in-depth knowledge of ZEGNA products to include
composition, style, and origin
- Execute activities to drive sell-through; proactively
collaborating with merchandising and planning teams on stock
consolidation and transfers
- Provide feedback on products to assist merchandising team on
buying plansPeople
- Consistently raise the standard of the in-store team through
active training, coaching, and motivating the team, increasing
sales effectiveness, and enhancing the client experience
- Manage and implement performance management and talent
development processes; recognize and reward potential talent
- Manage and resolve conflicts taking disciplinary action as
needed to ensure a healthy team environment
- Recruit, select, hire, and train new hiresSales Management
- Set monthly, weekly, and daily sales goals delivered with sound
action plans to meet and exceed annual plan
- Plan salesforce staffing deployment and store shift
management
- Plan for trading peaks and troughs, emergencies, and ad-hoc
situationsStore Operations
- Support efficiency and effectiveness of daily sales activities
as well as stock room management to prevent stock shrinkage
- Achieve excellence in retail operations and company
standards
- Develop store communication content and ensure best practices
and information are consistently shared
- Manage all financial aspects of business operations, accounting
and budgeting including use of daily, weekly, monthly reporting
tools; analysis of report data; cash register operations and sales
against goals - tracking sales versus established standards
- Guarantee all HQ guidelines in terms of video, music,
packaging, stationery, fragrance diffusion, etc. are properly
implemented
- Ensure consistent and high standards of MTM in-store operations
and servicesWHO YOU ARE:
- 5-6 years' experience in luxury retail/hospitality
- Ability to self-learn and self-develop
- Generates customer delight
- Proficient with digital technology
- Familiar with Apple products is a plus
- Excellent written and verbal communication skills
- Bachelor's degree or equivalent required.Locations United
States/FL/MiamiBrand ZegnaContract type: Permanent JobJOB FUNCTION:
Sales Channels & Retail Excellence/Sales
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Keywords: Ermenegildo Zegna Holditalia S.p.A, Miami , General Manager, Executive , Miami, Florida
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